Salon Policies
We maintain a quiet, professional environment where your hair is treated with the utmost care. Our policies are designed to ensure a seamless, unhurried experience for every client.
Cancellations
We kindly ask that you cancel or reschedule your appointment at least 48 hours in advance. This allows us to maintain our unhurried atmosphere and ensures that our stylists can dedicate their full attention to your visit.
Deposits
A 25% deposit is required to secure your appointment. This ensures we can prepare the necessary tools and materials for your specific service. The balance is due at the time of your visit.
Patch Tests
For all colour services, we require a mandatory 48-hour patch test before any treatment. This is a crucial safety measure to ensure your skin reacts well to the specific formula we use.
Consultations
Every appointment begins with a complimentary 15-minute consultation. This is your opportunity to discuss your goals, ask questions about our services, and receive a starting price for your specific treatment.
Adjustments
Any adjustments to your appointment, including rescheduling or changes in service, must be made at least 48 hours in advance. We reserve the right to cancel appointments if we are unable to accommodate a last-minute change.
Late Arrivals
We kindly ask that you arrive 15 minutes before your scheduled appointment. This allows us to prepare your space and ensures a smooth, unhurried start to your visit.
Frequently Asked Questions
What is the consultation process?
We begin every appointment with a complimentary 15-minute consultation. This is a time to discuss your goals, hair health, and the specific service you're looking for.
Do you offer balayage and highlights?
Aura Hair Studio specializes in balayage and highlights. We use precision techniques to create a natural, sun-kissed effect that blends seamlessly into your existing hair.
Are there any cancellation policies?
We require a 48-hour notice for cancellations. This allows us to accommodate other clients and maintain the unhurried, expert atmosphere we are known for.
What is the studio's booking policy?
Our studio books fewer clients per stylist per day to ensure every appointment is unhurried and receives the expert attention it deserves.
Do you offer adjustments within 7 days?
Yes, we offer adjustments within 7 days of your original appointment. This ensures your results stay true to your vision and hair health.